Terms and Conditions
The Heart of Wells ‘The Publisher’ produces a range of local community magazines ‘Titles’. A ‘Confirmation Of Your Order’ is a document sent to each customer confirming an agreed advertising contract. The ‘Artwork Deadline’ is shown on the Confirmation Of Your Order document. The ‘Publication Date’ is defined as 14 calendar days prior to the Issue dates. The ‘Invoice Date’ appears on the Confirmation Of Your Order document.
Rates applicable to advertising published during the term of this Agreement shall be those in effect on the date of publication as set out in the then-current rate cards of The Publisher. Advertising will be billed at the rates pplicable exclusive of VAT.
It is the customer’s responsibility to design their advertisement at a quality suitable for The Publisher’s use. Where customers choose to undertake the services of our design team, this fee is added to the Advertising Rates. Customers are allowed up to one design change.
Proofs of all advertisements may be submitted for customers’ approval and The Publisher shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customers’ alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to The Publisher’s judgement, changes therefrom made by the customer shall be charged extra.
Cancellations & Refunds Policy
Cancellations made by a customer – all cancellations from customers must be made in writing at least 14 days prior to the Artwork Deadline of each Title. If notification is received within this time a 50% refund will be due. If a notification of cancellation is received after 14 days prior to the Artwork Deadline, the full invoice amount will be due. If customers have received a discount on advertising, such as the annual discount, this will be removed before any refund has been calculated.
Cancellations made by The Publisher – The Publisher are entitled to cancel any advertising contract prior to 14 days of the Artwork Deadline of each Title. All customers entitled to a cancellation as defined above will receive a full 100% refund within 14 days of written receipt of the cancellation request.
Payment for each advertisement shall be due on or before the Invoice Date.
Advice of errors or dissatisfaction must be given in writing within 7 working days of the Issue Date.
The Publisher shall not be liable for any loss to the customer arising from errors or delays in publication.
All materials supplied to The Publisher by the customer are held at the customer’s risk unless otherwise agreed and the customer should insure accordingly.
Materials supplied by the customer
The Publisher may, at its absolute discretion, reject any advertising material supplied by the customer, which appears to be unsuitable. Additional cost incurred, if materials are found to be unsuitable during production, may be charged. Where materials are so supplied or specified, The Publisher will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
The Publisher shall not be required to print any matter, which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party. The Publisher shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
Full colour printing
Whilst The Publisher will make every effort to obtain the best possible colour reproduction of customers work, because of the nature of the processes involved The Publisher shall not be required to guarantee an exact match in colour or texture between the customer’s original material as supplied, and the printed article. A colour proof as supplied can be used to check approximate colour reproduction. It is the customer’s own responsibility to ensure that the colour photographs(s) or transparencies(s) or digital image files submitted are suitable for the work in hand. The Publisher cannot accept responsibility for unsatisfactory results caused by unsuitable or inferior material as supplied.
The Publisher shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, pandemic, strike or other action taken by employees in contemplation of furtherance of a dispute or owing to any liability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to The Publisher elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
The Heart of Wells is a trading style of Hooked on a Feeling Ltd. a limited company registered in England and Wales.
Registered number: 14911427.
Registered office: North Lodge North Lodge Court, South Horrington Village, Wells, England, BA5 3DZ